State Farm® Insurance Agent Rachael Spoon

"We are having problems with coverages being put on our plans that we did not authorize values changed without my permission so I notified Racheal Spoon’s office that we would be changing to a different agent for that day she took our finance car And took the insurance off that was required by the lender and put base coverage on it. It was so nice because a lender noticed and now I have to deal with that because now I’m in violation of my contract, my new agent corrected it no problem but State Farm Racheal Spoon has caused extra problems for my house financially for the last six months changing plans without my permission putting on Extra coverages that I did not Authorize. This is a blatant act of retaliation for me removing my account from her agency. Waiting to see what State Farm itself has to say I’ve had them for 30 years. One bad agent stay away from her. *** The system won’t let me reply to Racheal Spoon‘s rebuttal, and the reviews were done in different days because there were multiple problems. Several one star reviews (she is lucky I didn’t write a review every time they made a mistake or every time I had to have them adjust the plan back to what I asked for) Brain at all to tell you red flag red flag run away from this business."

"Matt was very helpful. Gave me the info I needed to switch/adjust my policy for another vehicle. Took a quick moment to get the info and call back with concise details (less than 10 minutes start to finish!) Best rates I've found in the area. No complaints. Easy peazy! I approve this statement, lol."

"Nikki Osborn is Fantastic and extremely knowledgeable. She knows her business!!"

"Amazing appointment with Nikki this morning getting my insurance all up to date! She also informed me on a few other additions to my policies!! I have been with state farm for over 3 years and have had amazing experience with them!! Highly recommended!!"

"I love the simplicity and satisfaction of working with the team at Rachel’s office! I needed to update coverage for a vehicle today- called and spoke with Matt, he was wonderful! He is so kind, incredibly easy to get along with, he made everything easy to understand and made the entire transaction simple and straightforward! Thank you guys! 10/10 Recommend them!"

"Rachel Spoon’s office is great! I have been insured by them for years and have no complaints. All employees are always so kind and helpful!"

"Been using Rachel spoon state for about 4 years great people and service"

"Great service and explained policies clearly. Got exactly what I wanted."

"I have been with State Farm for many moons and have always had a great experience! Today I spoke with Matt and Nikki and they were both very friendly and helpful! I usually speak with Nikki when I have questions or concerns and she really is the best! She has gone out of her way to help me and made sure I understand everything I have questions about! Thank you ! Cindy Rodgers"

"I would like to say that I have never had better consistent exceptional service. As I have experienced over many years with Rachel Spoon State Farm. Always friendly and helpful. All staff have given great service. Today it was Jerry who met the mark. Thank You to all"

"I have really good rates with Rachael Spoon's State Farm agency, They are a friendly staff, helpful, no issues at all. I highly recommend them for your insurance needs. I got a much better rate per month then all the other companies."

"Staff has been very helpful with all our vehicles and home owner needs. Always professional and pleasant to deal with. When asking questions or going over information, very knowledgeable and focused on your issue or situation. Thank you for excellent service."