
State Farm® Insurance Agent Rachael Spoon
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sandi
May 30, 2025
"We are having problems with coverages being put on our plans that we did not authorize values changed without my permission so I notified Racheal Spoon’s office that we would be changing to a different agent for that day she took our finance car And took the insurance off that was required by the lender and put base coverage on it. It was so nice because a lender noticed and now I have to deal with that because now I’m in violation of my contract, my new agent corrected it no problem but State Farm Racheal Spoon has caused extra problems for my house financially for the last six months changing plans without my permission putting on Extra coverages that I did not Authorize. This is a blatant act of retaliation for me removing my account from her agency. Waiting to see what State Farm itself has to say I’ve had them for 30 years. One bad agent stay away from her. *** The system won’t let me reply to Racheal Spoon‘s rebuttal, and the reviews were done in different days because there were multiple problems. Several one star reviews (she is lucky I didn’t write a review every time they made a mistake or every time I had to have them adjust the plan back to what I asked for) Brain at all to tell you red flag red flag run away from this business."
"Sandi, this is simply not true. My integrity, as is the integrity of my agency, is of the utmost importance to me and I would never behave in the manner in which you insinuate. I’m glad you are with another agency and wish you all the best. Multiple one star reviews by the same person tells a story…"
Jedi Knight
May 21, 2025
"Matt was very helpful. Gave me the info I needed to switch/adjust my policy for another vehicle. Took a quick moment to get the info and call back with concise details (less than 10 minutes start to finish!) Best rates I've found in the area. No complaints. Easy peazy! I approve this statement, lol."
"So glad we could provide you great service and price! Thanks for choosing us!"
Peggy Straw
May 8, 2025
"Nikki Osborn is Fantastic and extremely knowledgeable. She knows her business!!"
"Thanks so much for your review, Peggy! We like Nikki a lot, too!"
Desiree Little
May 2, 2025
"Amazing appointment with Nikki this morning getting my insurance all up to date! She also informed me on a few other additions to my policies!! I have been with state farm for over 3 years and have had amazing experience with them!! Highly recommended!!"
"We love that you have your coverage just where you want it! Thanks for choosing us!"
Caila Huffenberger
May 1, 2025
"I love the simplicity and satisfaction of working with the team at Rachel’s office! I needed to update coverage for a vehicle today- called and spoke with Matt, he was wonderful! He is so kind, incredibly easy to get along with, he made everything easy to understand and made the entire transaction simple and straightforward! Thank you guys! 10/10 Recommend them!"
"Thank YOU Caila! We are so lucky to work with you!"
Melissa Asher
April 24, 2025
"Rachel Spoon’s office is great! I have been insured by them for years and have no complaints. All employees are always so kind and helpful!"
"Thank you for your review Melissa! It is a joy to take care of our amazing customers! Thank you for choosing us!"
Matthew Barrows
April 16, 2025
"Been using Rachel spoon state for about 4 years great people and service"
"So glad you’ve chosen us! Thank you!"
Orlanda John
April 9, 2025
"Great service and explained policies clearly. Got exactly what I wanted."
"So happy to be able to provide you with just what you needed! Thank you for allowing us to be your insurance agency!"
Cindy Rodgers
April 8, 2025
"I have been with State Farm for many moons and have always had a great experience! Today I spoke with Matt and Nikki and they were both very friendly and helpful! I usually speak with Nikki when I have questions or concerns and she really is the best! She has gone out of her way to help me and made sure I understand everything I have questions about! Thank you ! Cindy Rodgers"
"We are very happy to help! Thank you for allowing us to be your insurance agency!"
Terry Parker
April 4, 2025
"I would like to say that I have never had better consistent exceptional service. As I have experienced over many years with Rachel Spoon State Farm. Always friendly and helpful. All staff have given great service. Today it was Jerry who met the mark. Thank You to all"
"That means so much, thank you!! We take a lot of pride in being there for our customers and it feels so wonderful to hear your feedback. Thank you!"
doug
April 3, 2025
"I have really good rates with Rachael Spoon's State Farm agency, They are a friendly staff, helpful, no issues at all. I highly recommend them for your insurance needs. I got a much better rate per month then all the other companies."
"Thank you so much for allowing us to serve you!"
Greg Dornback
April 1, 2025
"Staff has been very helpful with all our vehicles and home owner needs. Always professional and pleasant to deal with. When asking questions or going over information, very knowledgeable and focused on your issue or situation. Thank you for excellent service."
"I am so happy we are able to address your needs effectively and efficiently as that is always our goal! We really appreciate your feedback and the opportunity to take care of your insurance needs."