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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kelli Bowers

March 28, 2025

5  out of  5
rating by Kelli Bowers
"Great working with Nikki at Rachel's office going over coverage option changes to best suit our needs. Thanks for taking time with us."
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Paislee Renee

March 27, 2025

5  out of  5
rating by Paislee Renee
"Thanks Rachel’s office so always being so personable & quick to help with my needs. 😊"
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Sheri Kinnan

March 26, 2025

5  out of  5
rating by Sheri Kinnan
"Such great people!! They have really listened to my needs and helped me figure out the best plans for me. Highly recommend!"
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Stephanie Rookstool

March 24, 2025

5  out of  5
rating by Stephanie Rookstool
"I had a wonderful experience with Nikki at this location. Very helpful, quick and extremely knowledgeable."
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Joshua Faroukhtakin

March 14, 2025

5  out of  5
rating by Joshua Faroukhtakin
"This State Farm agent is awesome, great customer service, most of all answered all my questions that I need. They have a nice seating area with coffee and nice cold water is cool. I recommend them to everyone. So please stop by the prices are also nice too."
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Maricella Mintz

March 14, 2025

5  out of  5
rating by Maricella Mintz
"Great place to go! Definitely recommend"
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Tyler Lefever

March 13, 2025

5  out of  5
rating by Tyler Lefever
"Their whole staff is amazing. They’ve always helped me in getting the best price and having the best coverage."
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Martha

March 13, 2025

5  out of  5
rating by Martha
"Rachael Spoon State Farm is the best insurance agency I have worked with. All the staff are knowledgeable, friendly, and courteous. They make everything so easy and I feel like I'm calling a friend instead of a business. That is why even though I moved out of state I choose to keep them as my agent. I have had auto, renter's and life with them and have saved tons of money. Also, when my home was burglarized they immediately stepped up to help me and I received an insurance check for coverage in less than a week! I highly recommend this crew of great people!"
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Kelley Minty

December 20, 2024

5  out of  5
rating by Kelley Minty
"After getting dropped from a national insurer due to generic wildfire risk, Rachael was kind, compassionate and professional in getting me re insured. Recommend her fully!"
We responded:
"Such a pleasure to get you taken care of! Thank you!"
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Bryan Coe

November 26, 2024

5  out of  5
rating by Bryan Coe
"Rachael and her team are knowledgeable, personable, and service oriented. I would highly recommend them to anyone!"
We responded:
"Thank you so much for your trust in us! It’s truly our pleasure!"
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Eric Schmerbach

November 20, 2024

5  out of  5
rating by Eric Schmerbach
"Rachael Spoon State Farm takes care of our commercial auto coverage. Saves us a bunch of money and provides great coverage. Highly recommend for your auto insurance and other insurance needs."
We responded:
"Thank you, Eric! It’s our pleasure to take care of your business! "
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Jillylove101

November 1, 2024

1  out of  5
rating by Jillylove101
"🚨 ‼️ SCAM! We wrote a paid in full check for a very pricey bundled house/ multiple vehicle policy on a quote by this agency who then began threatening to cancel immediately if we don’t pay more & sending us bills for hundreds more dollars every 3 weeks! BEWARE!"
We responded:
"I can assure you we are in no way a scam. If you’d like to reach out and ask for me directly, I’m sure we can clear up the misunderstanding that seems to exist. Sincerely, Rachael"
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Robert Newlon

October 11, 2024

5  out of  5
rating by Robert Newlon
"I was shopping for a policy to save money and Marcus did that. Very pleased with the whole experience. Thank you!"
We responded:
"So glad we could help you protect your needs just the way you wanted! Thank you for choosing us!"
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Judy Cahail

July 26, 2024

5  out of  5
rating by Judy Cahail
"Nikki was amazing, very througough and kind"
We responded:
"It is my pleasure to get to help you with your insurance! ~Nikki"
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Carly Oberlin

July 9, 2024

5  out of  5
rating by Carly Oberlin
"I love this place! Everyone who works there is SO nice, their new office is super cute if you ever go there, and when processing my free no-risk rerate I'm now saving $19 a month! I'm so pleased. Definitely going to be loyal to this business :)"
We responded:
"We love working with folks like you, Carly! Thank you for choosing us!"
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Ted Colby

June 24, 2024

5  out of  5
rating by Ted Colby
"Rachael and team are friendly and extremely helpful!"
We responded:
"Thanks so much Tom! It’s our pleasure!"
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ethan smith

April 30, 2024

5  out of  5
rating by ethan smith
"Very professional and personable made the process easy and quick"
We responded:
"Thank you for allowing us to earn your business! We look forward to taking care of you for years to come!"
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Miranda Ackerman

March 13, 2024

5  out of  5
rating by Miranda Ackerman
"I had a great experience for someone new to insurance policies. The staff is very friendly and eager to help you out. Highly recommend!"
We responded:
"Thanks so much for the review, Miranda. It’s our pleasure to explain your insurance options!"
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George Ormsbee

March 8, 2024

5  out of  5
rating by George Ormsbee
"I enjoy working with Rachael , Nicki, and Danni. They are very knowledgeable. After having issues with a stolen credit card, they were patient and helped me get my auto payment back onto auto pay. I use Rachael's office for both home and my business insurance. And possibly life insurance. Thanks again for a wonderful experience."
We responded:
"Glad we could help George! Thank you for choosing us!"
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Kaiven Esparza

March 7, 2024

5  out of  5
rating by Kaiven Esparza
"Highly recommend. Very great people and very nice as well as welcoming!"
We responded:
"So glad you feel welcome, Kaiven! It’s our goal to make the insurance experience wonderful!"
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Eric Conner

March 1, 2024

5  out of  5
rating by Eric Conner
"Excellent customer service and great rates. Helped me save about $1000 per year."
We responded:
"So glad to help you save money on your insurance, Eric! Thanks for choosing us!"
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Scott Parker

February 8, 2024

5  out of  5
rating by Scott Parker
"Incredible customer service, very friendly and personable, and went the extra mile by going out to check out the property to check it out when another carrier told me they couldn't insure the property. Very reasonable and competitive prices and did I say amazing customer service?"
We responded:
"So glad we could help you out with your home!! Thanks for choosing us!"
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Dave C

February 7, 2024

1  out of  5
rating by Dave C
"Her sales staff is rude and condescending. The prices are outrageous, so I will be shopping for auto insurance elsewhere."
We responded:
"I am very surprised to read someone on my team did not treat you right. It is most definitely not the way we handle things, so please reach out so I can help make it better. I’d reach out, but am unsure of your name. Thank you."
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Mike D

January 26, 2024

5  out of  5
rating by Mike D
"Great customer service! Appreciate the extra communication and follow up to get the answers to all my questions!"
We responded:
"So happy to help! Thank you for doing business with us!"
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Tyller Jones

January 24, 2024

5  out of  5
rating by Tyller Jones
"Good friendly staff!! Great to deal with"
We responded:
"We enjoy working with you, too, Tyller! Thanks!"