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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bryan Coe

November 26, 2024

5  out of  5
rating by Bryan Coe
"Rachael and her team are knowledgeable, personable, and service oriented. I would highly recommend them to anyone!"
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Eric Schmerbach

November 20, 2024

5  out of  5
rating by Eric Schmerbach
"Rachael Spoon State Farm takes care of our commercial auto coverage. Saves us a bunch of money and provides great coverage. Highly recommend for your auto insurance and other insurance needs."
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Jillylove101

November 1, 2024

1  out of  5
rating by Jillylove101
"🚨 ‼️ SCAM! We wrote a paid in full check for a very pricey bundled house/ multiple vehicle policy on a quote by this agency who then began threatening to cancel immediately if we don’t pay more & sending us bills for hundreds more dollars every 3 weeks! BEWARE!"
We responded:
"I can assure you we are in no way a scam. If you’d like to reach out and ask for me directly, I’m sure we can clear up the misunderstanding that seems to exist. Sincerely, Rachael"
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Robert Newlon

October 11, 2024

5  out of  5
rating by Robert Newlon
"I was shopping for a policy to save money and Marcus did that. Very pleased with the whole experience. Thank you!"
We responded:
"So glad we could help you protect your needs just the way you wanted! Thank you for choosing us!"
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Judy Cahail

July 26, 2024

5  out of  5
rating by Judy Cahail
"Nikki was amazing, very througough and kind"
We responded:
"It is my pleasure to get to help you with your insurance! ~Nikki"
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Carly Oberlin

July 9, 2024

5  out of  5
rating by Carly Oberlin
"I love this place! Everyone who works there is SO nice, their new office is super cute if you ever go there, and when processing my free no-risk rerate I'm now saving $19 a month! I'm so pleased. Definitely going to be loyal to this business :)"
We responded:
"We love working with folks like you, Carly! Thank you for choosing us!"
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Ted Colby

June 24, 2024

5  out of  5
rating by Ted Colby
"Rachael and team are friendly and extremely helpful!"
We responded:
"Thanks so much Tom! It’s our pleasure!"
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ethan smith

April 30, 2024

5  out of  5
rating by ethan smith
"Very professional and personable made the process easy and quick"
We responded:
"Thank you for allowing us to earn your business! We look forward to taking care of you for years to come!"
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Miranda Ackerman

March 13, 2024

5  out of  5
rating by Miranda Ackerman
"I had a great experience for someone new to insurance policies. The staff is very friendly and eager to help you out. Highly recommend!"
We responded:
"Thanks so much for the review, Miranda. It’s our pleasure to explain your insurance options!"
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George Ormsbee

March 8, 2024

5  out of  5
rating by George Ormsbee
"I enjoy working with Rachael , Nicki, and Danni. They are very knowledgeable. After having issues with a stolen credit card, they were patient and helped me get my auto payment back onto auto pay. I use Rachael's office for both home and my business insurance. And possibly life insurance. Thanks again for a wonderful experience."
We responded:
"Glad we could help George! Thank you for choosing us!"
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Kaiven Esparza

March 7, 2024

5  out of  5
rating by Kaiven Esparza
"Highly recommend. Very great people and very nice as well as welcoming!"
We responded:
"So glad you feel welcome, Kaiven! It’s our goal to make the insurance experience wonderful!"
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Eric Conner

March 1, 2024

5  out of  5
rating by Eric Conner
"Excellent customer service and great rates. Helped me save about $1000 per year."
We responded:
"So glad to help you save money on your insurance, Eric! Thanks for choosing us!"
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Scott Parker

February 8, 2024

5  out of  5
rating by Scott Parker
"Incredible customer service, very friendly and personable, and went the extra mile by going out to check out the property to check it out when another carrier told me they couldn't insure the property. Very reasonable and competitive prices and did I say amazing customer service?"
We responded:
"So glad we could help you out with your home!! Thanks for choosing us!"
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Dave C

February 7, 2024

1  out of  5
rating by Dave C
"Her sales staff is rude and condescending. The prices are outrageous, so I will be shopping for auto insurance elsewhere."
We responded:
"I am very surprised to read someone on my team did not treat you right. It is most definitely not the way we handle things, so please reach out so I can help make it better. I’d reach out, but am unsure of your name. Thank you."
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Mike D

January 26, 2024

5  out of  5
rating by Mike D
"Great customer service! Appreciate the extra communication and follow up to get the answers to all my questions!"
We responded:
"So happy to help! Thank you for doing business with us!"
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Tyller Jones

January 24, 2024

5  out of  5
rating by Tyller Jones
"Good friendly staff!! Great to deal with"
We responded:
"We enjoy working with you, too, Tyller! Thanks!"
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Ellen Wood

January 13, 2024

4  out of  5
rating by Ellen Wood
"Friendly staff"
We responded:
"We sure enjoy working with you, Ellen! Thank you for the review!"
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Tony Ortiz

July 12, 2023

5  out of  5
rating by Tony Ortiz
"Great customer service !!! Best insurance representatives in town.."
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Gary Weldon

June 27, 2023

5  out of  5
rating by Gary Weldon
"Rachel and Lyman were very kind and pleasant, and their customer service was outstanding!"
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Maria Fonseca-Bigham

April 1, 2023

5  out of  5
rating by Maria Fonseca-Bigham
"Rachael, is always kind and treats me respectful. She always returns my phone calls or emails promptly. If a confusion occurs, without delay, Rachael always finds the best solution for me. Also, all the staff at the office, are always patience, professional, and respectful.They always have popcorn ready for me. Highly recommended."
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Audio Cat

March 28, 2023

5  out of  5
rating by Audio Cat
"OUTSTANDING! Knowledgable staff, great rates, very fast with quotes and services. I was looking for auto and saved so much I decided to combine something for my home as well."
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Dennis Fletcher

October 11, 2022

5  out of  5
rating by Dennis Fletcher
"Great service!"
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Bob Poe

October 20, 2021

5  out of  5
rating by Bob Poe
"Rachael is great"
We responded:
"Thanks so much for your kind words. It’s truly my pleasure to get to take care of your insurance needs!"
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berva Tupper

August 26, 2021

5  out of  5
rating by berva Tupper
"Rachael Spoon was very helpful and provided excellent service, and her office is beautiful!"
We responded:
"Thank you so much Berva! It was my pleasure serving you!"
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sudeley

July 30, 2021

5  out of  5
rating by sudeley
"Very affordable insurance. The staff at that branch are amazing"
We responded:
"So glad to be helpful to you! We appreciate your business and look forward to taking care of your insurance and financial needs!"